GDPR Compliance Statement
The EU General Data Protection Regulation (“GDPR”) came into
force on 25 May 2018.
The new Regulation aims to standardise data protection laws
and processing across the EU, giving people greater rights to access and control
their personal information.
Our Commitment
Country style Dachshunds ltd are committed to
ensuring protection of all personal information that we hold, and to provide
and to protect all such data. We recognise our obligations in updating and expanding
this program to meet the requirements of GDPR.
Country style Dachshunds ltd are dedicated to
safeguarding the personal information under our control and in maintaining a
system that meets our obligations under the new regulations. Our practice is
summarised below.
How We Prepared for GDPR
Country style Dachshunds ltd already have a
consistent level of data protection and security across our organisation, but
we have introduced new measures to ensure compliancy.
Information Audit — We carried out an audit of information
previously held and ensured that it was compliant with the new regulations.
Policies and Procedures — we have revised data protection
policies and procedures to meet the requirements and standards of the GDPR and
any relevant data protection laws, including:
Data Protection – our main policy and procedure document for
data protection has been revised to meet the standards and requirements of the
GDPR. Accountability and governance measures are in place to ensure that we
understand and adequately disseminate and evidence our obligations and
responsibilities, with a dedicated focus on privacy and the rights of
individuals.
Data Retention and Erasure – we have updated our retention
policy and schedule to ensure that we meet the “data minimisation”
and “storage limitation” principles and that personal information is
stored, archived, and destroyed in accordance with our obligations. We have
procedures in place to meet the new “Right to Erasure” obligation.
Data Breaches – our procedures ensure that we have
safeguards in place to identify, assess, investigate, and report any personal
data breach as early as possible. Our procedures have been explained all
employees.
International Data Transfers and Third-Party Disclosures –
where SECTION 1 – WHAT DO WE DO
WITH YOUR INFORMATION?
When you purchase something from our store, as
part of the buying and selling process, we collect the personal information you
give us such as your name, address and email address.
When you browse our store, we also automatically
receive your computer’s internet protocol (IP) address in order to provide us
with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your
permission, we may send you emails about our store, new products and other
updates.
The personal information which we hold will be
held securely in accordance with our internal security policy and the law and
the Which? Web Trader Code. If we intend to transfer your information outside
the EEA (European Economic Area) we will always obtain your consent first. We
may use technology to track how visitors use our site.
We are committed to protecting your privacy. We
will only use the information that we collect about you lawfully (in accordance
with the UK Data Protection Act 1998).
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to
complete a transaction, verify your credit card, place an order, arrange for a
delivery or return a purchase, we imply that you consent to our collecting it
and using it for that specific reason only.
If we ask for your personal information for a
secondary reason, like marketing, we will either ask you directly for your
expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you
may withdraw your consent for us to contact you, for the continued collection,
use or disclosure of your information, at any time, by contacting us at hello@countrystyledachshunds.co.uk
SECTION 3 – DISCLOSURE
We may disclose your personal information if we
are required by law to do so or if you violate our Terms of Service.
SECTION 4 – WORDPRESS and WOOCOMMERCE
Our website and/or store is hosted on WordPress
and WooCommerce. They provide us with the online e-commerce platform that
allows us to sell our products and services to you.
Your data is stored through WooCommerce’s data
storage, databases and the general WooCommerce application. They store your
data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to
complete your purchase, then WooCommerce and STRIPE, WorldPay or PayPal stores
your credit card data. It is encrypted through the Payment Card Industry Data
Security Standard (PCI-DSS). Your purchase transaction data is stored only as
long as is necessary to complete your purchase transaction. After that is
complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the
standards set by PCI-DSS as managed by the PCI Security Standards Council,
which is a joint effort of brands like Visa, MasterCard, American Express and
Discover.
PCI-DSS requirements help ensure the secure
handling of credit card information by our store and its service providers.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us
will only collect, use and disclose your information to the extent necessary to
allow them to perform the services they provide to us.
However, certain third-party service providers,
such as payment gateways and other payment transaction processors, have their
own privacy policies in respect to the information we are required to provide
to them for your purchase-related transactions.
For these providers, we recommend that you read
their privacy policies so you can understand the manner in which your personal
information will be handled by these providers.
In particular, remember that certain providers
may be located in or have facilities that are located a different jurisdiction
than either you or us. So if you elect to proceed with a transaction that
involves the services of a third-party service provider, then your information
may become subject to the laws of the jurisdiction(s) in which that service
provider or its facilities are located.
As an example, if you are located in Canada and
your transaction is processed by a payment gateway located in the United
States, then your personal information used in completing that transaction may
be subject to disclosure under United States legislation, including the Patriot
Act.
Once you leave our store’s website or are
redirected to a third-party website or application, you are no longer governed
by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may
direct you away from our site. We are not responsible for the privacy practices
of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn
about who visits our site and what pages are being looked at
SECTION 6 – SECURITY
To protect your personal information, we take
reasonable precautions and follow industry best practices to make sure it is
not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card
information, the information is encrypted using secure socket layer technology
(SSL) and stored with a AES-256 encryption. Although no method of
transmission over the Internet or electronic storage is 100% secure, we follow
all PCI-DSS requirements and implement additional generally accepted industry
standards.
SECTION 7 – COOKIES
Here is a list of cookies that we use. We
have listed them here so you that you can choose if you want to opt-out of
cookies or not.
wp-settings-{time}-[UID] The number on the
end is your individual user ID from the user’s database table. This is used to
customize your view of admin interface, and possibly also the main site
interface.
wordpress_logged_in_[hash]
cookie After login, this indicates when you are logged in, and who you are, for
most interface use.
wordpress_[hash]
cookie on login, WordPress uses this to store your authentication details. Its
use is limited to the Administration Screen area, /wp-admin/
store_notice[notice
id] session Allows customers to dismiss the Store Notice.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are
at least the age of majority in your state or province of residence, or that
you are the age of majority in your state or province of residence and you have
given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy
policy at any time, so please review it frequently. Changes and clarifications
will take effect immediately upon their posting on the website. If we make
material changes to this policy, we will notify you here that it has been
updated, so that you are aware of what information we collect, how we use it,
and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another
company, your information may be transferred to the new owners so that we may
continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or
delete any personal information we have about you, register a complaint, or
simply want more information contact our Privacy Compliance Officer at hello@countrystyledachshunds.co.uk stores
or transfers personal information outside the EU, we have robust procedures in
place to secure the integrity of the data. Our procedures include a continual
review of the countries with sufficient adequacy decisions, as well as binding
rules, or standard data protection clauses for those countries without.
Subject Access Request (SAR) – we have revised our SAR
procedures to accommodate the revised 30-day timeframe for providing the
requested information and for making this provision free of charge.
Privacy Notice/Policy – we have revised our Privacy
Notice(s) to comply with the GDPR, ensuring that all individuals whose personal
information we process have been informed of why we need it, how it is used,
what their rights are, who the information is disclosed to and what
safeguarding measures are in place to protect their information.
Obtaining Consent – we have revised our consent mechanisms
for obtaining personal data, ensuring that individuals understand what they are
providing, why and how we use it and giving clear, defined ways to consent to
us processing their information.
Direct Marketing – we have revised the wording and processes
for direct marketing, including clear opt-in mechanisms for marketing
subscriptions; a clear notice and method for opting out through Mailchimp and
providing unsubscribe features on all subsequent marketing materials.
Data Protection Impact Assessments (DPIA) – where we process
personal information that is considered high risk, we have developed stringent
procedures for carrying out impact assessments that comply fully with the
GDPR’s Article 35 requirements. We have implemented documentation processes
that record each assessment, allow us to rate the risk posed by the processing
activity and implement mitigating measures to reduce the risk posed to the data
subject(s).
Processor Agreements – where we use any third-party to
process personal information on our behalf (ie Payroll, Recruitment, Hosting,
etc), we have drafted compliant Processor Agreements and due diligence
procedures for ensuring that they meet and understand their/our GDPR
obligations.
Data Subject Rights
We provide easy-to-access information via our website of an
individual’s right to access any personal information that Country
style Dachshunds ltd processes about them and to request information
about:
what personal data we hold about them
the purposes of the processing
the categories of personal data concerned
the recipients to whom the personal data has/will be
disclosed
how long we intend to store your personal data for
if we did not collect the data directly from them,
information about the source
the right to have incomplete or inaccurate data about them
corrected or completed and the process for requesting this
the right to request erasure of personal data (where
applicable) or to restrict processing in accordance with data protection laws,
as well as to object to any direct marketing from us and to be informed about
any automated decision-making that we use
the right to lodge a complaint or seek judicial remedy and
who to contact in such instances.
Information Security and Technical and Organisational
Measures
Country style Dachshunds ltd takes the privacy and
security of individuals and their personal information very seriously and take
every reasonable measure to protect and secure the personal data that we
process. We have robust information security policies and procedures in place
to protect personal information from unauthorised access, alteration, disclosure,
or destruction.
GDPR Roles and Employees
Country style Dachshunds ltd have designated our
Data Protection Officer and have appointed a data privacy team to develop and
implement our roadmap for complying with the new data protection Regulation.
The team are responsible for promoting awareness of the GDPR across the organisation,
assessing our GDPR compliance, identifying any gap areas and implementing the
new policies, procedures, and measures.
Country style Dachshunds ltd understands that
continuous employee awareness and understanding is vital to the continued
compliance of the GDPR and have involved our employees in our preparation
plans.
If you have any questions about our GDPR compliance
policies, please contact Country style Dachshunds ltd
hello@countrystyledachshunds.co.uk
